General Information About Ordering From Del Mar Hat Co. Most items can be shipped immediately.You will be notified of ship date. Please allow more time for custom orders and requests or during heavy traffic periods such as Kentucky Derby. *****Returns allowed within 10 days of receipt of merchandise. Items must be in NEW condition with all tags attached. A $15.00 Re-Stocking Fee is charged due to paperwork and fees associated with re-stocking. KENTUCKY DERBY hats ordered or shipped after 4/15/10 are NOT returnable.(this is an "event related" sale and therefore, sales after this deadline are an "ALL SALES FINAL") sale. NO RETURNS and no exchanges on CUSTOM ORDERS. Credit will be issued to credit card used, less the $15.00 restocking fee. No refunds on shipping fees. 888 424-HATS Info@delmarhat.com Ship via FedEx, UPS, or US Mail. All orders prepaid only. Returns: PLEASE TELEPHONE or E-mail for "Return Authorization" number and instructions!!!!!!! Del Mar Hat Returns Order #_________ Any "unauthorized returns" shipped to us will be returned via Fed Ex Ground to the customer at their expense. MATERIALS/DETAILS: Some flower or materials substitutions will be made due to supply availability and will be "representative" of the image shown. Price at time of purchase is the price of the item as materials in heavy traffic times may increase due to Rush shipments of high demand supplies,etc. All IMAGES, including photos, copy, or logos on this site are not to be copied, transferred, or used in any way without written and formal concent by Del Mar Hat Co. All designs and images belong to Del Mar Hat Co. and are not to be copied. All Design labels carried have also been granted permission for use by Del Mar Hat Co. and are also not to be copied, transferred, etc. in any form without written and formal permission by Del Mar Hat Co.